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Gamma has launched Horizon Contact, an omnichannel cloud contact centre solution for small and medium-sized businesses. It is a hosted business telephone service that resides in the cloud rather than your office. It is a VoIP solution that provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal.

“Horizon Contact will work alongside Gamma Horizon and Horizon Collaborate to give channel partners an integrated upsell option” – Chris Wade, Chief Marketing and Product Officer.

Unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford. In this article, we will talk about ‘What is Horizon contact’. Also, how it’s features are specifically beneficial to small and medium businesses.

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What is Horizon contact?

Horizon Contact from Gamma

Horizon Contact is a cloud-based (VoIP) contact centre solution that is designed specifically to work in conjunction with Horizon and Collaborate.

It is an integrated business communication and customer contact solution that simplifies multi-channel customer interaction. This is perfect for organisations that want to make it easier for customers to engage with them.

Users exist within the Horizon platform and can be easily enabled as Horizon Contact agents within the Horizon portal.

Super beneficial for the SMEs and how

There are a lot of contact centre solutions out there in the market that cater to the larger enterprises, but there aren't many for the SMEs. So what is the one thing that stands out in Horizon Contact that makes it beneficial for SMEs? Let us look at the various benefits of the solution individually and how they can benefit SMEs.

1. Easy to use and scalable

Like most VoIP solutions, it's a scalable solution from 2 – 500 seats with the option to add licences at any time as and when your business grows. This is very beneficial for SMEs as they can not commit a large number of users at the very onset. The flexibility to increase the number of users at any given time ensures a stress-free solution for smaller companies.

2. Cost effective

It is a cost-effective solution. This means that your business could benefit from dramatically reduced communications costs. This, along with the amazing flexibility offered by this VoIP solution means you’ll never look back. Also, a pure cloud solution ensures no expensive outlay on hardware. Simple licencing model, enabling enterprise-level solutions at an SMB price.

3. Remote working

It is cloud-based and as such agents can log into any device and work anytime, anywhere. As Horizon Contact uses WebRTC, agents can have the same user experience wherever they have internet access. This also reduces a lot of cost of office spaces for the smaller businesses who can ensure business continuity no matter where the staff works from.

4. CRM integration

It has a fully integrated CRM solution, allowing you to manage all customer interactions within a single consolidated database.

What do you need to move to Horizon Contact?

It is very simple to get on to Horizon Contact. The following components are required for this:

1. Premium Subscription

2. Admin licence

3. An agent and Supervisor licence

4. Good internet connection

How does a Cloud Contact Centre work?

If you're looking to make your customer service even better, then this solution is definitely for you. Horizon Contact is the integrated business communication and customer contact centre solution that simplifies customer interaction.

Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.

A Cloud Contact Center solution (Unified communications solution or VoIP) typically integrates multiple communications channels into a single system so that agents can communicate with customers or clients by phone call, email or instant messaging, and maintain a consistent record of all communications regardless of the format.

Ensure happy customers with Savincom

happy customers with horizon contact

How likely are you going to recommend a company for its exceptional customer service? In most cases, you would. Who likes unsatisfied customers? We don't! The choice is yours. If you rather want a happy or dissatisfied customer. Making the right choice for a contact centre solution will take you a long way and ensure happy customers!

It provides a consistent quality Omnichannel solution. The interface gives agents a master view of customer communication across all
channels, so they can ensure a seamless experience. Horizon Contact supports inbound and outbound voice channels, webchat and email, enabling a highly personalised customer experience.

It allows you to connect your customers to the most appropriate person faster, improving first contact resolution and delivering an enhanced level
of customer care.

Savincom has been working in collaboration with Gamma to provide Horizon VoIP phone systems to hundreds of businesses across the UK. We are very excited to bring forth the Horizon contact for small and medium businesses to ensure satisfied customers and par excellence customer service. Horizon Contact helps you in making an everlasting relationship with your customers. To get a FREE demo, click below.

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